How can we help you?

Buying your ticket takes less than 5 minutes and you can do it from your phone or computer:

• Enter your departure city, your destination, and your travel date in the search box.
• Choose the departure time and service you prefer from the results.
• Select your seats on the bus seat map.
• Fill in each passenger's details (name and identity document).
• Pay with your preferred method and receive your e-ticket instantly.

As soon as your payment is confirmed, we send your e-ticket to the email address you provided at checkout. It includes your trip details, your seats, and a boarding QR code.

If you bought while signed in to your account, you will also find it always available under "My account → My trips", where you can download it as a PDF or show it straight from your phone.

You can pay online with:

• Visa, Mastercard, American Express, and Diners debit and credit cards.
• Yape: approve the payment from your app in seconds.
• Digital wallets and QR: scan the code with your compatible payments app.
• Cash at our offices and authorized points of sale.

The availability of each method is shown at the time of payment.

Yes. If you request it 24 hours in advance or more, you can postpone your trip under the same conditions, paying only the issuance cost of the new ticket (it is your right as a consumer, Ley N° 29571). If the new date has a higher fare, you pay the difference; if it costs less, the difference is not refunded.

With less than 24 hours' notice you can still make changes, up to 6 hours before departure, subject to the conditions and penalties of your fare type.

All changes are subject to seat availability. The value of your postponed ticket remains valid for 360 days from the purchase date.

Yes, as long as you request it before the bus departs and within your fare type's deadline (in general up to 6 hours before; promotional fares may be non-refundable).

A cancellation penalty based on your fare is deducted from the amount paid. The exact breakdown is shown to you before you confirm the cancellation.

Just two things:

• Your physical, valid identity document — DNI (the Peruvian national ID), foreign resident card, or passport — it must match the one on the ticket.
• Your ticket: showing the QR code from your phone is enough; there is no need to print it.

Each passenger may bring at no additional cost:

• 1 piece of hold luggage of up to 20 kg (a labeled suitcase or bundle).
• 1 carry-on of up to 5 kg that fits in the cabin's overhead rack.

When you check your luggage into the hold you will receive a claim tag: keep it, it is your receipt for picking it up at your destination.

Minors must travel accompanied by their parents or by a responsible adult. If they travel with only one parent or with a third party, Peruvian law requires a notarized (or court-issued) travel authorization where applicable.

• Minor with both parents: the minor's DNI is enough.
• Minor with only one parent: the minor's DNI + a notarized authorization from the other parent (for interprovincial trips as required by law).
• Minor with a third party or traveling alone: the minor's DNI + a notarized authorization from both parents.