Boarding and travel

Just two things:

• Your physical, valid identity document — DNI (the Peruvian national ID), foreign resident card, or passport — it must match the one on the ticket.
• Your ticket: showing the QR code from your phone is enough; there is no need to print it.

We recommend arriving at least 45 minutes before departure (60 on holidays and during high season). Boarding usually closes 10 minutes before the scheduled time and the bus departs on time, with a maximum tolerance of 5 minutes.

Allow time for checking your luggage into the hold and for the terminal's security checks.

The boarding point appears on your ticket (and in the confirmation email) with its exact address. You can also check the Terminals section of this website, where you will find photos, landmarks, and a map for each location.

If your trip includes an intermediate boarding point, it will be clearly indicated on the ticket.

No. Your e-ticket with its QR code shown from your phone is enough to board.

The ticket is valid only for the service and departure time purchased. If you miss your bus, approach our staff at the terminal: subject to availability, they may be able to relocate you on the next service upon payment of the applicable fare or penalty.

It is not an automatic right: it depends on seat availability on the next service.

It depends on the type of service you choose. When selecting your departure time you will see the details: seat type (140°, 160°, or 180° recline), air conditioning, restroom, onboard entertainment, power outlets, or snacks, among others.

The amenities shown correspond to the scheduled service; in operational contingencies the vehicle may be replaced by another of an equivalent category.

Direct services stop only at the authorized points listed in the itinerary. You can see your trip's stopovers in the service details before buying.

For safety reasons, buses do not pick up or drop off passengers at unauthorized points.